Troubleshooting via the ecoeats Orders app


The ecoeats Orders app provides a number of indicators to let you know if there are any problems in keeping you online and advises on how to resolve them.





Sound or notification issues


  • Open tablet settings > Device > Sound.


  • Ensure both the Media and Ring volumes are at greater than 50% and make a loud noise when you adjust the slider.


  • If you do not hear a sound for either of the above tests, change the Phone ringtone and the Default notification ringtone and try again.


  • Restart the device if you are still experiencing issues.


  • If you do hear a sound but there is still an issue, follow these additional steps:


  • Go to settings > Apps > ecoeats Orders > Notifications.


  • Toggle Override Do Not Disturb.


  • Restart the device if you are still experiencing issues.



  • More Tablet Troubleshooting


    After each step, check if the tablet app is working for you.


    Step 1: Quit and reopen the app.


    ecoeats Orders tablet app > Settings > Restart App.


    Step 2: Check the tablet is connected to the internet.


  • Pull down from the top of the screen.


  • Hold the wifi symbol until you are taken to the wifi settings.


  • Check the tablet is connected to wifi.


  • Sometimes the tablet is connected to wifi but the wifi router is not connected to the internet. In this case, you need to contact your internet service provider.


  • The ecoeats Orders app will notify you on screen if there is a connection issue.


  • Step 3: Check the ecoeats Orders app settings are correct.


    Check through all of the in app settings via Ecoeats Orders tablet app > Settings. Ensure all of your settings are set correctly. In particular, confirm whether you are within your listed opening hours and that your Pickup Settings are correct.


    Step 4: Restart the tablet


    Step 5: Delete the app cache and data


    Press the circle symbol at the bottom of the screen.


    Open Settings


    Go to Device > Apps > Ecoeats Orders > Storage


    Click Clear cache


    Click Clear data > Ok


    Step 6: Restart the tablet again.


    Step 7: Factory reset the tablet.


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