Troubleshooting via the ecoeats Orders app

The ecoeats Orders app provides a number of indicators to let you know if there are any problems in keeping you online and advises on how to resolve them.

Sound or notification issues

  • Open tablet settings > Device > Sound.

  • Ensure both the Media and Ring volumes are at greater than 50% and make a loud noise when you adjust the slider.

  • If you do not hear a sound for either of the above tests, change the Phone ringtone and the Default notification ringtone and try again.

  • Restart the device if you are still experiencing issues.

  • If you do hear a sound but there is still an issue, follow these additional steps:

  • Go to settings > Apps > ecoeats Orders > Notifications.

  • Toggle Override Do Not Disturb.

  • Restart the device if you are still experiencing issues.

  • More Tablet Troubleshooting

    After each step, check if the tablet app is working for you.

    Step 1: Quit and reopen the app.

    ecoeats Orders tablet app > Settings > Restart App.

    Step 2: Check the tablet is connected to the internet.

  • Pull down from the top of the screen.

  • Hold the wifi symbol until you are taken to the wifi settings.

  • Check the tablet is connected to wifi.

  • Sometimes the tablet is connected to wifi but the wifi router is not connected to the internet. In this case, you need to contact your internet service provider.

  • The ecoeats Orders app will notify you on screen if there is a connection issue.

  • Step 3: Check the ecoeats Orders app settings are correct.

    Check through all of the in app settings via Ecoeats Orders tablet app > Settings. Ensure all of your settings are set correctly. In particular, confirm whether you are within your listed opening hours and that your Pickup Settings are correct.

    Step 4: Restart the tablet

    Step 5: Delete the app cache and data

    Press the circle symbol at the bottom of the screen.

    Open Settings

    Go to Device > Apps > Ecoeats Orders > Storage

    Click Clear cache

    Click Clear data > Ok

    Step 6: Restart the tablet again.

    Step 7: Factory reset the tablet.