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ecoeats is here to help. Can't find what you need? Contact us on partner.support@ecoeats.uk.

🤝 ecoeats Merchant Help: 👋 Welcome to our merchant help center
✨ Why ecoeats?: Give your customers the food delivery experiences they love whilst saving the planet.; Comparison
🤟 How to join ecoeats: Give your customers the food delivery experiences they love whilst saving the planet.
📊 Partner Dashboard: You can manage orders, update your menu and view financial reports on your partner dashboard.; Performance
🤑 Marketing: NEW! Enable and we'll start promoting highly optimised social media ads featuring your restaurant; Menu Offers • Videos • Google My Business Listing • Loyalty Cards • Facebook Page • Website Widget • Auto Marketing
🍔 Menu: Your menu is one of the most important parts of your restaurant. A diverse, delivery-optimised menu...; Item Limits
🟢 Live Orders: You can manage live orders from either your tablet or your partner dashboard.
🛍️ Pickup Settings: Change your pickup settings to offer Delivery, Collection and Table Service options to your...
🕐 Opening Times: Update Opening Times Use the Opening Times section of your partner dashboard to update your opening...
🏆 The Restaurant Listing: How are restaurants ranked? Restaurants are ranked using a combination of their star rating and the...
👩‍💼 Live Support Schedule: Our Live team operates 11:30am-10pm 7 days a week. Your query is very important to us. If our...
🏦 Payments: When do I get paid? Partners receive an invoice, orders breakdown and payment weekly (every...; VAT in Performance Analysis
📱 Tablet: Intro Your tablet is how your kitchen interfaces with the ecoeats world. Manage your stock, accept...; Setting up the tablet • Order Flow • Managing Demand • Operating Dark / Ghost / Virtual Kitchens • Menu (Tablet) • Printing Receipts • Password Reset (Tablet)
🆘 Troubleshooting: We aren't showing on the ecoeats App! • Tablet Issues
☎️ Contact Us: Get in touch with our Live Support team; ☎ 01334 800525 📧 partner.support@ecoeats.uk Providing a...
🏆 Comparison: 🧐 How do we stack up? ecoeats Deliveroo Uber Eats Food Delivery App ✅ ✅ ✅ Zero-Emissions...
⚡ Performance: The performance tab shows you how your restaurant is performing on the ecoeats platform.
✨ Menu Offers: Intro You can create offers that increase the chance of customers ordering from your...
📽️ Videos: Intro We automatically produce short videos for you to promote your restaurant on ecoeats. Example...
Google My Business Listing: You can boost your online order conversion rate by directly linking to ecoeats via your Google My...
💎 Loyalty Cards: Keeping valuable customers returning to your ecoeats Restaurant with Loyalty Cards.
Facebook Page: Find your ecoeats URL Go to the ecoeats website, https://ecoeats.uk, and enter your restaurant's...
💡 Website Widget: Intro Add an ecoeats widget to your business' website to help customers find your ecoeats menu when...
🤖 Auto Marketing: NEW! Enable auto marketing and we'll start promoting highly optimised social media ads featuring...
🥖 Item Limits: Price Restriction £100 max item price Weight Restriction 1.5kg max item weight Size...
💷 VAT in Performance Analysis: The VAT ratings applied to items are only indicative and do not affect the payments partners receive...
📖 Setting up the tablet: These steps only need doing the first time the tablet is set up. Lift the coloured lid at the top...
👍 Order Flow: Once your tablet has been marked as online and your restaurant is showing as open to customers, you...
🎢 Managing Demand: We're busy! Let the ecoeats app know that you're busy by toggling 'Busy?' in the top right of your...
🌙 Operating Dark / Ghost / Virtual Kitchens: Intro The ecoeats Orders app provides dark kitchen functionality. Select the 'Manage Brands' entry...
🍔 Menu (Tablet): You can manage basic availability of items on your tablet. If you need to do more advanced menu...
🧾 Printing Receipts: You can enable receipt auto-printing in the settings section of your tablet. The printer accepts:...
🔒 Password Reset (Tablet): The account owner can do this via https://partner.ecoeats.uk
😕 We aren't showing on the ecoeats App!: Not showing to customers? There's a few reasons this might be happening, most of them are completely...
🧑‍🔧 Tablet Issues: Troubleshooting via the ecoeats Orders app The ecoeats Orders app provides a number of indicators to...

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